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Free Returns

We want you to love your Indigo purchases. If your order doesn’t live up to your expectations, you may return your purchase to any store or through Canada Post, free of charge.

See return methods

Missing an item?

Not to worry! Orders with multiple items often get split into different shipments. We recommend you check the status of individual items by looking up your order below. It’s probably on the way.

Lookup Your Order

Need an invoice?

No problem. Sign into your account, visit your order history and select ‘request invoice’ on the order detail page. If you purchased as a guest, please contact customer service to create an invoice.

Lookup Your Order

Have a question? Contact us here.

How to return items

Most items may be returned for a full refund up to 30 days from the shipping date. Items must be in their original condition.

You have 2 options for free returns:

1

Return To Any Chapters, Indigo Or Coles Store

Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.

Find Your Store

OR

2

Return Your Item through Canada Post:

Sign into your Account Centre, visit your order history and view the order you wish to return. Select ‘request a return’. If you purchased as a guest, use the guest order lookup tool.

Laptop with Picture of Indigo Account Centre

Print the return label and attach it to the outside of your parcel.

Return label attached to top of a parcel

Bring your parcel to any Canada Post outlet. Items with our return label will ship free.

Canada Post mailbox

Customer Service

service@chapters.indigo.ca

1-800-832-7569

Monday to Sunday

9AM – 12AM Eastern Standard Time

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Tell us about your shipment

Need help? Find more information about our return processes and policy here.